BRAC TANZANIA FINANCE LIMITED (BTFL) is the largest Microfinance organization in Tanzania with a mission to responsibly provide a range of financial services to people at the bottom of the pyramid. We particularly focus on women living in poverty in rural and hard-toreach areas to create self-employment opportunities, build financial resilience, and harness  entrepreneurial spirit by empowering them economically.

BRAC Tanzania Finance LTD is seeking applications from competent, dynamic, and selfmotivatedindividual to fill up the following position.

MAIN JOB RESPONSIBILITIES:

Primary custodian of BRAC Tanzania Finance Limited effective use of the tool throughout the organization.

Designs and maintains a set of agreed performance dashboards for IT service delivery to all BRAC Tanzania Finance Limited offices.

Works to ensure execution of regular Customer Satisfaction surveys regarding IT services delivery and takes necessary steps with Head of IT to address areas of concern or weakness.

Manages all incident escalations from branches, with primary responsibility for keeping the IT Head abreast with progress on resolution.

Oversees the documentation and application of sound and up to date IT principles and compliance with IT policies, standards, and procedure.

In charge of drafting and improvement of ITSM process, policies, and governance to be adopted by BRAC Tanzania Finance Limited.

Monitors Service Level Agreements with IT service partners and regularly reports service delivery performance to the Head of IT.

Safeguarding Responsibilities

Ensure the safety of team members from any harm, abuse, neglect, harassment, and

key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.

Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action. Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

REQUIRED SKILLS/ CAPACITY:

Must have proven leadership skills and strategic planning capability.

IT Service Management: Familiarity with ITIL (Information Technology Infrastructure

Library) best practices for service management and service level agreements (SLAs).

Change and Project Management: Experience in Managing IT changes, upgrades, and projects, including planning and execution.

Vendor Management: Skill in managing relationships with third-party vendors and service providers, monitoring performance and adherence to contracts.

Technical Troubleshooting: Proficiency in addressing and resolving complex IT issues and incidents, often under pressure.

Risk Management: Ability to identify and mitigate IT-related risks, develop disaster recovery plans, and ensure business continuity.

Regulatory Compliance: Understanding of financial industry regulations and compliance standards

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

degree in computer science or information technology, or a related

field.

At least 5 years in IT service delivery, including incident and problem management, servicelevel agreements (SLAs) from a financial institution. Must be ITIL-certified

BRAC is committed to safeguarding children, young people, and vulnerable adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation – regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment process includes extensive reference and background checks, self-disclosure of prior issues regarding sexual or other misconduct and criminal records and our values are a part of our Performance Management System.