Mission:

• Responsible for the management of Network Enterprise Services and Fixed Broadband Services Operations in the region.
• To manage NES regional operations activities and provide top class post implementation support for MTNN Enterprise and Fixed Broadband Services.

Description:

• Manage the activities of the NES operations in the region.
• Manage the NES region to ensure service vendors and 3rd party contractors responsible for routine and call-out maintenance of NES networks and systems are performing within agreed SLA.
• Monitor regional network performance, MSV coverage clusters and configuration to ensure operational presence in the cities under the region are adequately supported to meet and conformance with signed KPI’s.
• Work closely with RTMs to handle local network queries raised by the stakeholder teams (Client Success team, NSMC)
• Support supply chain in technical evaluations of all new vendors or intending vendors.
• Manage and ensure full scoping of all requests sent to supply chain.
• Set individual objectives for team members.
• Support the SM by providing timely field sensitive feedback.
• Understanding the telecommunication industry local trends and developments in order to assess the impact on MTN’s NES current and future business.
• Drive MTN Nigeria quality control process – Acceptance Test Procedure of Enterprise and FBB Services, Planned Preventive Maintenance, and HQ Redundancy failover.
• Process development and optimization.
• Manage the provision of specialist technical support to all other departments in the region regarding the network and optimize the use of resources within the region.
• Provide weekly, monthly and quarterly performance reports to identified stakeholders.
• Inter department collaboration / interface with other Network group department, Enterprise Business, Fixed Broadband Service and stakeholders.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify resources needed and assign individual responsibilities as well as set up key performance indicators for team members.

Education:

• A first degree in Electrical / Electronic Engineering/Computer or Telecommunications Engineering
• Management Degree will be an advantage.
• Fluent in English

Experience:

6 – 13 years’ experience which includes:

• A minimum of 3 years’ experience in telecommunications environment, with experience in supervising or managing others
• Experience working in a medium to large organization.
• Experience in Radio Access Network, Fiber, FTTX Operation and Maintenance.
• Performance Management in a Telecommunications Environment
• Experience in Managed Service environment in a multi-vendor network.
• Advance knowledge in Microsoft Excel, Power Point, Power BI, SQL etc

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y’ello family where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes and invests in YOU while delivering the best value to those they serve, then THIS is the place.

Our Employee Value Proposition enables you to work with meaning, connect to develop, thrive in positivity, and grow with purpose, all-round, in all aspects to Live inspired.

It’s a great place to work!

Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications. 

*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.