The RMS Manager is responsible for overseeing the smooth operation and reliability of the Remote Monitoring System (RMS). This role entails leading a team of RMS analysts, conducting daily checks, validating incident resolution, and driving root cause analysis to ensure the system’s integrity and functionality. The RMS Manager must possess strong leadership skills, a deep understanding of monitoring systems, and a proactive approach to problem-solving.
Responsibilities
- Lead and manage a team of RMS analysts, providing guidance, coaching, and support to foster a high-performing and cohesive team environment.
- Monitor key performance indicators (KPIs) and metrics to track progress, evaluate performance, and make data-driven decisions to achieve departmental targets.
- Oversee the daily sanity checks of the RMS, ensuring timely detection and resolution of errors or abnormalities in system performance or data.
- Review system alerts and reports to maintain the accuracy and reliability of data, implementing enhancements as needed to optimize system performance.
- Monitor the progress of assigned incidents, providing guidance and support to facilitate timely resolution and minimize operational disruptions.
- Validate the resolution of incidents and problems within the RMS, ensuring that reported issues are effectively addressed and resolved to meet quality standards.
- Collaborate closely with cross-functional teams to develop and implement corrective and preventive actions based on RCA findings, fostering collaboration and knowledge sharing.
- Drive a culture of continuous improvement within the RMS team, encouraging creativity, initiative, and proactive problem-solving.
- Manage relationships with RMS vendors, including oversight of vendor performance, and resolution of any issues or concerns.
- Collaborate with vendors to ensure the effective delivery of services, adherence to contractual obligations, and alignment with organizational requirements.
- Reconcile and produce monthly system Key Performance Indicators (KPIs), ensuring accuracy and completeness of data.
- Perform other tasks and duties as assigned by the line manager.
Qualifications
- 1st degree in Electrical/Telecommunication Engineering/Computer Science or related discipline
- 4 – 8 years related experience
