Mission/ Core purpose of the Job: 
The Manager, Reporting and Analytics is primarily responsible for driving the implementation of advanced customer analytical practices that are required to enable MTN SA to be the market leaders in value propositions, GTM markets strategies, and end–to-end customer value.

Context:
•   To operate within defined parameters as set out in the policies, processes and procedures.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

Role Complexity:

•   Provide analytical support to the senior manager: Prepaid Pricing and Analytics  on an ad hoc basis and on specific projects
•   Managing analytical and data queries and cascade to direct reports
•   Establishing and managing proper processes and administrative requirements for the analytics department.
•   Supervise all staff reporting to this role.
•   Provide high level technical assistance to staff reporting to this role
•   To ensure productivity is met by all staff in the reporting and analytics department.
•   To facilitate and implement innovative approaches for building complex analytical models
•   Communicate complex analytical models effectively to stakeholders

Task Complexity:
Analytics, Reporting and Business Implementation
•   Compile daily, weekly and monthly reports on the Company’s performance pertaining to various areas of business including but not limited to the Prepaid Segment Consumer Business Unit
•   Extract data from various data sources, including databases and data systems, for reporting and analysis purposes;
•   Provide insights to departments on the trends, values and attributes that emerge from the reports compiled;
•   Maintain reports and dashboards to meet the specific needs of the Prepaid Segment Consumer Business Unit and teams to all levels of leadership;
•   Provide the company with timely and accurate ad-hoc reports and analysis;
•   Keep up to date with current business model and processes of the company;
•   Ensure a high quality/accuracy/standard of work and service throughout;
•   Contribute actively to internal meetings as requested;
•   Attend to additional requests by your manager as required and perform any other duties which may be assigned from time to time.

Customer/ Business Satisfaction
•   Ensure service delivery in line with needs of the business
•   Understand customer needs and develop and fine-tune systems accordingly
•   Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

Customer Relations and Satisfaction
•   Understand customer needs and provide analysis accordingly.
•   Ensure customer needs and requirements are satisfied through appropriate communication / systems / processes / procedures.
•   Drive continuous improvement as an important element of service delivery.
•   Able to explains complex solutions easily

Project Management 
•   Develop and drive the execution of agreed projects.
•   Drive the implementation, tracking, monitoring and compliance of projects.
•   Contract management in line with Procurement Policies.
•   Co-ordinate project reporting.
•   Ensure effective implementation of the integrated project management model.
•   Risk management.

Quality Management and Improvement
•   Ensure compliance to rules and procedures for optimal operations and management.
•   Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations, guidelines and standards.
•   Establish and maintain quality standards that will enhance the customer experience and cost efficiency.
•   Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others.
•   Understand and communicate the consequences of not maintaining quality focus.
•   Identify processes and procedures where the quality of work may be improved.
•   Seek feedback from clients / stakeholders and continuously seek ways of improving on quality and customer service standards
•   Accreditation management of all repair centres.
•   Keep abreast / informed regarding pending industry changes, trends, and best practices and assess the potential impact of these changes on organizational processes.
•   Verify that all firm and regulatory policies and procedures have been documented, implemented, and communicated.
•   Direct the development or implementation of compliance-related policies and procedures throughout an organization.
•   Revise / draft policies and procedures.
•   Responsible for Training programs, Risk assessments and Communications.
•   Respond to internal stakeholders regarding analytical-related matters
•   Communicate and educate stakeholders on advanced analytical processes and improvements.

Training:
•   Data science
•   Advanced analytics
•   Systems training (platforms e.g. SAS, Oracle, SQL Server, Excel etc.)
•   Computer training (coding e.g. SAS, SQL, VBA etc.)
•   Project management

Minimum Requirements – minimum necessary, and not the ideal / preferred should be included.
Education:
•   University Degree in Statistics, Mathematics, Computer Science, Engineering, Physics, or related area

Global Experience Standards (5)
•   Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others
•   Experience working in a medium to large organization

Competencies
Head – Big Picture Focus (20)
•   Conceptual Thinker – Executes tactical plans to achieve strategic requirements
•   Problem Solver – Has the mental agility to identify and solve relevant business challenges
•   Improvement Driver – Executes and identifies opportunities for commercial innovation and continuous improvement

Heart – Emotionally Intelligent (30)
•   Culture and Change Champion – Role models ethical practices by living the MTN values and vital behaviours for others to follow
•   Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•   Relationship Manager – Builds professional networks across teams through collaboration and co-operation

Hands – Results Focused (40)
•   Results Achiever – Produces sustainable business results through ethical practices
•   Operationally Astute – Sets priorities, plans, organizes and co-ordinates the work of others

Functional Competencies
•   Analytical mind and excellent problem solving skills
•   Good data mining and documentation skills
•   Good command over statistical methods and econometrics
•   Awareness of the necessity of quality checks and controls
•   Ability to delve into detail while maintaining a broader business perspective on issues
•   Strong written and oral communication skills, specifically the ability to effectively communicate with stakeholders and internal teams across MTN
•   Ability to work in a fast paced environment that requires balancing competing priorities
•   The initiative to recommend new, innovative and effective approaches to existing business frameworks and/or solutions
•   Data analysis and mining experience using SAS and/or SQL would be an added advantage
•   Knowledge of / experience in visualization packages would be an added advantage (e.g. Microsoft Power BI)