Responsibilities

• Plan customer contact with relevant key officers at the airline with the aim of sampling service quality gaps and potential for service improvements.
• Initiate contact with prospective clients and drive new business opportunities presenting our services, negotiating terms and conditions of the ground handling agreement, and ensuring execution of the SGH Agreement.
• Foster customer relationship with existing customers by charting Customer Retention and Growth strategy; creating a multifunctional team to provide seamless solutions and improve customers’ operational efficiency.
• Plan promotional activities to communicate services to prospective and current customers.
• Liaise with other divisions within the organization to ensure that service delivery at par with specifications in the Standard Ground Handling Agreement and Service Level Agreement.
• Document customer contact report.
• Initiate contact with Prospective clients; startup airlines, existing airlines, Chartered Flights Operators etc.
• Be responsible for the preparation of Standard Ground Handling Agreement Memorandum of Understanding, business letters for the client and ensuring execution of the SGH Agreement.
• Conduct preliminary negotiations regarding to the Handling Rates/Charges and contracts with the customers.
• Liaise with other departments within the organization to meet customers’ requirements.
• Facilitate solving customer problems and requirements by liaising with others within the organization.
• Present our services; unbundling and bundling services to meet the specific needs of our clients.
• Understanding the Decision-Making Unit at the airline.
• Have vast knowledge of key officers at the airline such as birthday, marital status, religion etc.
• Plan customer retention and loyalty strategies.
• Engage in planning of initial with potential customer’s pursuit and winning of new clients to the company.
• Maintains and strengthens relationships with existing customers via routine visits.

Minimum Qualifications

• University Degree or equivalent preferably in Marketing or related fields
• Masters/MBA preferably in Marketing will be an added advantage.
• 7 years’ experience in Sales role.
• Excellent presentation skills (both oral and written).
• Must exhibit the ability to coordinate and supervise efficiently under pressure.
• Professional certifications/Qualifications is required