To provide powerful Trade and treasury Operations leadership, team development, excellent experience
Responsible for the day-to-day running of the Trade and treasury Operations, keeping high level of bank
operations standards, SLA and management controls

Key Accountabilities (Duties and Responsibilities)

•  Ensure interbank settlements and receipts are processed on timely basis
• Ensure all interbank deals confirmations are issued/received
• Ensure dealer, interbank and other applicable limits are maintained in
  Calypso/T24 system
•  Prevention of exposures to and impact of operational risks associated
  with outward remittances through reduced operational losses due to
  errors, penalties and frauds.
• Ensure that all bank commissions and levies are collected as per set
  down tariffs.
• Ensure department’s expenses are well controlled.
• Innovation and ideas generations in better processes, new products and
  efficiency improvement
• Year on year cost reduction actual costs Vs budget.
• Ensure that both input and output SWIFT messages are handled and
  acted upon on time to avoid delays and reduce operation
• Authorise all outgoing payments received through online channels in
  accordance with swift standards.
• Authorise all trade transactions as per laid down rules and procedures
•  Ensure all outgoing RTGSs and TTs received after cut-off are processed
  early in the morning in the following working day
• Ensure no payments are processed to prohibited destinations and
  entitie
• Ensure swift payments are processed and delivered to commercial
  banks timely. Advice treasury of large payments to be processed for
  Nostro account management
•  Ensure MT 103 that are unsuccessful are either re processed or advised
  to the ordering customer for re- issue
•  Ensure all swift transfers are processed on the same day and ascertain
  final beneficiaries receive funds in time,
• Attend to customer queries in CRM and ensure that they are resolved
  competently within 48 hours and to the customers’ satisfaction. Ascertain
  that the causes are identified and re-solved to avoid repeats.
• Evaluate and maintain continuous monthly operational assessment
  process using RCSA tools and escalate exceptions identified with an aim
  of achieving a better grade on internal audit
•  Seek resolution of issues that have been escalated.
• Ensure that SLAs are adhered to by ensuring operations are within the set
  timeframe
• Ensure attendance to monthly departmental meetings and internal
  Training organized by HR or the department.
• Ensure effective time management and optimization of resources
• Living the core corporate values of the bank and promoting teamwork.
• Help build, develop, mentor and motivate high performance within the
  department