In this role, you will:

• Create compelling content for web, email, and social communication channels
• Manage the customer onboarding process and ensure our subscribers have all they need before an emergency occurs
• Support the customer journey to increase conversion of leads to customers
• Seek and use customer feedback to promote retention, support customer success
• Raise the profile of ERA network partners through creative content
• Build the ERA brand and help to grow a community of passionate customers and partners
• Track and measure marketing outcomes including marketing activities, response, leads, sales, retention, Net Promoter Score, and ROI

Requirements:

• Relevant educational qualifications (degree, professional development certificates)
• 1-2 years of relevant content marketing experience
• Excellent communication and interpersonal skills
• Demonstrated experience creating engaging written and visual content for social media and running campaigns
• Good eye for detail and design. Ability to create simple visuals using platforms like Canva.
• Experience with email, SMS, and WhatsApp as tools for connecting with customers
• Customer service experience is a plus
• G Suite, Microsoft Word, PowerPoint, and Excel required