DUTIES &RESPONSIBILITIES

Key Performance Areas

Rollout of Fairtrade Producer Reporting System (FairInsight) (70%)

• Support Desk Management: Manage the FairInsight PO Support Desk to ensure all the issues raised by the Producer Organizations are responded to in a timely manner. The incumbent will escalate the support issues raised as appropriate
• Status Update: Provide regular status updates on FairInsight rollout to the management. They will also follow up with the regions to establish the reasons for any challenges and report these to the line manager for support as appropriate.
• Capacity building: Coordinate with the regions to ensure that all the Producer Organizations are trained. The incumbent is also expected to participate in some PO trainings
• Progress review: Lead sessions to collect any feedback on FairInsight and share the same with the MEL team or the FairInsight working group as appropriate
• Global Collaboration: participate in the global FairInsight working group and represent FTA in the absence of the MEL Manager. They will also coordinate all the system testing where FTA is expected to participate

MEL Ecosystem Support (20%)

• System rollout: Champion in the design and development of the MEAL Ecosystem and roll-it-out. Providing technical expertise in data storage structures and data mining. Managing and designing the reporting environment, including data sources, security, and metadata. Commissioning and decommissioning of data sets. Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems and implementing new or upgraded software and assisting with strategic decisions on new systems. Troubleshooting the reporting database environment and reports
• Data Management: Support development of data entry procedures, assurance procedures, report visualization and design, and troubleshooting data issues. Manage the master day, including creation, updates and deletion.
• Quality Assurance: Provide quality assurance of imported data, data cleansing, working with quality assurance analysts if necessary
• User Support: Manage users and user’s roles. Provide training for end-users on new reports and dashboards

Knowledge Management (10%)

• Support the implementation of the FTA Knowledge Management workstream
• Support development of processes to gather, organize, share, and analyse FTA information in a way that is easily accessible to all staff
• Support the MEL Manager in the knowledge Management Working Group

SKILLS & EXPERIENCE

Qualifications

• Bachelor’s Degree in an analytical field, Social Sciences, Economics, Statistics, or a related field

Experience and Knowledge

• Two years’ experience in data management
• Advanced Excel Proficiency; Data Analysis and Visualisation in Power BI preferred
• Working Knowledge of Monitoring, Evaluation and Learning (MEL) and Knowledge Management (KM) Practices

Skills

• Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility
• Proficient in the use of MS Office applications
• Excellent attention to detail
• Ability to transform data and to communicate ideas in a manner conducive to their practical application and comfortable working as part of a team, to add value to collective results
• Ability to interpret and communicate complex technical information clearly and concisely, orally and in writing
• Excellent interpersonal skills with ability to interact with individuals across multi-functional disciplines
• Good organizational, training and facilitation, as well as conflict resolution skills.