- Ensure MOMO statements are issued on time to corporate customers.
- Provide Partners with wallet balance confirmations within 48 hours.
- Facilitate operational Reversals and adjustments where required.
- Facilitate system manual settlements where required.
- Monthly support to Mobile Money Revenue Preparation and Reporting
- Attend to partner requests on a daily basis.
- Timely support to Mobile Money partners
- Ensure all partners get their receipts/EBM Invoices on time.
- Perform all daily central operations as they arise.
- Establish and maintain productive business relations/ partnerships with clients.
- Assist clients in understanding the value proposition and range of Finco products and services.
- Initiating Purchase request form (PRF) in the procurement tool when required.
- Provide first-level support to all partner banks, especially on push and pull transactions.
- Work closely with teams within other OpCos as well as other support functions to optimize the revenue generation opportunity.
- Support with the ECW/EWP22 tests when required.
- Handle any other task that might be assigned by the supervisor.
- A Degree in Finance or Accounting, management, or a related field is mandatory.
- Knowledge of Banking or Fintech finance operations is an added advantage.
- Ability to balance workload, deal with multiple priorities and ability to work within a team
in a changing environment.
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