The Network Equipment Support for the Telephone Unit will be working under the direct supervision of the Telephone Unit Supervisor in the Republic of South Sudan.

The contracted personnel will be required to maintain & ensure maximum uptime of the United Nations Mission’s Voice Over IP (VOIP) telephone network.

Roles

The contracted personnel would be required to test, install & maintain CISCO IP telephony equipment in the Mission area of operations.

Telephone Technician will install, operate & maintain CUCM (Cisco Unified Communication Manager) Voice / Data, Telephony VOIP Network & its related infrastructure throughout the area of operation to the highest level of efficiency as established by the United Nations.

The configuration & installation of CUCM physical servers in Cluster, IM & Presence, CME (Call Manager Express), CUC (Cisco Unity Connection), VOIP Telephony end user terminal along with its related auxiliary support equipment.

The contractor should have a working knowledge of Cisco Call Manager (CUCM), Intant Messaging & Presence (IM&P) Cisco Unity Connection (CUC), Cisco Jabber, Cisco Expressway E & C, Cisco Endpoints / IP Phones, troubleshooting CUCM calling issues, Cisco Voice gateways, Cube, Media Gateway Control Protocol (MGCP) / H.323 & SIP Trunk, deployment & support of CUCM, IM & P & CUC.

Knowledge on Cisco Technical Assistance Center (TAC) support for assistance, Call Detail Records (CDR) / E-billing, Packet Switching.

Maintain technical documentation on system configurations & update as & when necessary.

Provide product specific training whenever required.

Be on call & provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations.

Perform any other ICT duties & tasks as assigned by the supervisor.

Education & other requirements:

Standard:

• Degree or diploma in electronic, electrical, computer engineering, computer science, information technology or other related field.
• Must have at least 3 years of working experience relating to the required technical knowledge written above.
• CCNA certification is desirable.
• Computer literate with proficiency in MS Office Suite specially Visio, Monitoring Tools & others.
• Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
• Must be fluent in English, both written & oral.

Advanced:

• Degree or diploma in electronic, electrical, computer engineering, computer science, information technology or other related field.
• Must have at least 5 years of working experience relating to the required technical knowledge written above.
• CCNA – Voice, ITIL & Comptia Security+ certifications are desirable.
• Computer literate with proficiency in MS Office Suite specially Visio, Monitoring Tools & others.
• Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
• Must be fluent in English, both written & oral.

Expert:

• Degree or diploma in electronic, electrical, computer engineering, computer science, information technology or other related field.
• Must have at least 8 years of working experience relating to the required technical knowledge written above.
• CCNA or CCNA – Voice is required.
• ITIL & Comptia Security+ certifications are desirable.
• Computer literate with proficiency in MS Office Suite specially Visio, Monitoring Tools & others.
• Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
• Must be fluent in English, both written & oral.

Key competencies required for this role:

• Excellent client orientation skills with attention to technical details.
• Strong communication & organizational skills.
• Detail oriented planning & high degree of accuracy & safety.
• Works collaboratively with & supports colleagues / clients to achieve common goals