We are seeking a motivated and technically inclined individual to join our IT team as an entry-level IT Support Officer. In this role, you will play a vital part in maintaining the functionality of our IT systems by providing basic troubleshooting for network issues, devices, application testing, enforcing IT policies, and assisting with a range of general IT tasks. This is an exciting opportunity to begin your career in IT and contribute to the overall success of a global organization’s technology operations.

What will you do?

• Assist in diagnosing and resolving basic network-related problems by collaborating with senior IT staff, and providing guidance to end-users.
• Provide technical assistance for hardware and software-related issues, including installations, upgrades, and replacements.
• Assist in enforcing IT policies related to managing user accounts, permissions, and access to IT resources.
• Participate in testing new app updates for compatibility and functionality, and documenting bugs encountered during testing.
• Assist in maintaining accurate and up-to-date IT documentation and inventory.
• Provide support for audio-visual equipment setup and troubleshooting during meetings and presentations.
• Collaborate with cross-functional teams to address IT-related challenges and improvements.

 Qualification and Requirements:

• BSc in IT related subject (relevant working experience is a plus).
• Strong interest in IT and technology with a willingness to learn.
• Basic understanding of information security,  networking concepts and troubleshooting.
• Familiarity with common operating systems (Windows, macOS) and office productivity software (MS Office Suite/Google productivity Suite).
• Problem-solving skills and attention to detail.
• Strong communication and interpersonal skills for interacting with end-users.
• Ability to work independently and as part of a team in a fast-paced environment.