The International Growth Centre aims to promote sustainable growth in developing countries
by providing demand-led policy advice based on frontier research. The IGC organizes and
directs a global network of researchers and policy experts in economics, political economy,
and related disciplines, and works closely with developing country governments to undertake
high quality research and provide policy advice on economic growth topics. Based at LSE and
in partnership with the University of Oxford, the IGC is initiated and funded by FCDO.
The Office Administrator (OA) is responsible for the smooth operation of the Zambia Evidence
Lab and the wider IGC Zambia Country Program, including matters related to office activities,
equipment, communications, maintenance contracts, organizing logistics for in-country
events, and liaising with the IGC Hub. Locally based, the OA will work closely with the rest of
the country team, which consists of a Country Manager, Head of Zambia Evidence Lab, Data
Analysts, and Country and Lab Economists. The Office Assistant reports to the Head of the
Zambia Evidence Lab but will be guided on day-to-day functions by the Lab Economists.

Responsibilities 

Undertake administrative duties, including but not limited to managing a busy email inbox,
answering the telephone, taking messages, sending/receiving faxes, photocopying
documents, binding reports, and receiving all visitors to IGC office.
2. Responsible for secretarial duties including managing the IGC Country team’s diaries and
arranging appointments for all members of Country Team.
3. Acting as first point of contact for any administrative matters to determine appropriate action.
To support correspondence and communication including drafting correspondence,
responding to routine enquiries, logging all mail received, and undertaking follow-up
communication as required.
4. Responsible for ensuring implementation of effective IGC branding, in all forms of
communication, interpersonal interaction, and publications generated locally, in alignment
with the IGC branding policy.

Assist in the creation of and maintenance of a database of contacts for use by the Country
Team and IGC hub, including but not limited to those in the government, business, and civil
society sectors.
6. Assist the Country Team with all office needs, ensuring smooth operation of ongoing office
administrative functions including: environment, space, equipment etc., and maintaining an
accurate asset register. Ensuring the office is branded with a sign and displaying IGC
publications. Making sure rooms are accessible and presentable at all times and general
office tidiness.
7. Develop and maintain all country specific security and risk provisions in consultation working
closely with and reporting on these activities to the Head of Overseas Compliance (IGC).
8. Assist the Country Team with organizing country and regional events, including the location
and booking of venues, invitations for attendees, preparing relevant materials for events,
booking travel and accommodation for event attendees, and other logistical tasks. This
includes working with other Country Team members on publicity for events, press releases,
and other related tasks.
9. Coordinate all catering requirements for the office staff and related events, for the team and
for visitors. This includes budgeting and costing for all orders made in consultation with the
hosting organization.
10. Liaise regularly with the IGC Hub, including assisting in the preparation of all reports from the
Country programme office to IGC Hub and FCDO ensuring accurate and up to date
programme data. Support annual returns and other reporting in compliance with company
registration requirements, working closely with and reporting on these activities to the Head of
International Compliance (IGC).
11. Build and maintain good working relationships with the IGC teams based in London, liaising
on relevant matters on a regular basis. To maintain good relationships with key external
stakeholders and third party suppliers.
12. Manage everyday office expenses, including timely requests for and then tracking of budget
advances sent from the hub; the regular submission of invoices, expenses and receipts, and
other financial reporting in line with organisational requirements.
13. Support all visa and immigration processes where needed, such as preparing letters of
invitation. To assist and take a lead in the preparation of documents related to the PreDeparture Information documents for visitors to the country on IGC business.
14. Coordinate local staff inductions specifically ensuring that the office space is equipped to
accommodate new starters, showing the new member of the team around the office, the
building, and notifying them of relevant health and safety information, security, local eateries,
relevant phone numbers etc.
15. Establish and maintain close working relationships with the host organisation for the IGC incountry officer, including but not limited to determining a point of contact in the host
organisation, maintaining and develop relationships, remaining in regular contact and
supporting and responding to the security, health & safety lead for the host organisation and
building where the IGC office is located.

Flexibility
To deliver services effectively, a degree of flexibility may be required in the duties performed in order to meet the exigencies of service. Job roles may also naturally develop over time and ongoing substantial changes to a role will be discussed between line managers and their staff, with job descriptions updated as and when appropriate.

Knowledge and Experience

Proven ability to plan and manage complex administrative activities and processes; demonstrated initiative and sound judgment;
• Educated to university level or equivalent.
• Previous administrative experience with an international organization would be an advantage.

Communication

• A very high level of proficiency in both English and the main local language.
• Strong oral and written communication skills.

IT skills

Robust command of the Microsoft Office Suite, in particular Word, Access, and Excel.
• Aptitude for and interest in learning and adopting new technologies for programme management.

Planning and organising resources

Past experience with conference and events planning.

Service Delivery

A proven ability to respond quickly, independently, and appropriately to competing priorities under tight deadlines. The ability to multi-task is essential.