ROLE AND RESPONSIBILITIES

• Actively support ECOWAS modernization program from start to finish in accordance with the Commissions policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Develop and execute service desk and staff experience modernization strategies incorporating leading technology, and best practices to ensure solutions can meet their current and future needs in an efficient, sustainable, agile, and adaptable manner.
• Ability to collect and analyze current Commission’s operations, data and reports to develop future-state recommendations for optimization and transformation.
• Incorporate knowledge management and user relationship management systems best practices to improve the work experience and ECOWAS’s overall user experience.
• Support the implementation of intelligent system and innovative solutions to leverage robotic process automation (RPA) & artificial intelligence (AI) to help anticipate user needs, augment conversations, and automate routine tasks.
• Practice and enthusiastically share project management and agile methodologies throughout all stages of the project lifecycle.
• Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and/or workflow analysis.
• Assist in the development of business cases, considering financial, resource, and technological constraints; develop cost estimates with consideration to business impacts and risks.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements, include architecture, interfaces, security, and business continuity.
• Strategizing with senior leaders to identify clear key priorities and opportunities to modernize IT, create operational efficiency, improve user experience, and communicate complex recommendations.
• Recommend key performance indicators, review, and report regularly on performance of existing origination strategies.
• Plan for the replacement of systems nearing obsolescence and complying with policy requirements for implementing new systems or applications.
• Develop mitigating controls should an end-of-life system or application must remain in use.
• Responsible for budget management of team in support of financial stewardship
• Develop strategies for replacing and updating hardware and software that incorporate and align with overall information security and business strategies as appropriate.
• Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets user needs as they perceive them.

·       Capture specific capabilities (e.g. strategies, roadmaps, playbooks) to document good practices across ECOWAS.

·       Accountable for documenting and maintaining departmental operational policies and procedures.

• Provide regular reports and updates to management on progress and achievements.
• Maintain an in-depth understanding of IT software and hardware assets in place, lifecycle of these assets from requisition through retirement, existing processes, policies, and tools to manage them.
• Promote best practices implementation and leverage appropriate risk technologies.
• Accountable for managing contractors as part of squads in support of financial stewardship.
• Provide support for lower tiered systems and applications supporting ECOWAS operation.
• Ability to incorporate standard operating procedures, training, QA programs and best practice methodologies into operations.
• Track changes made to the systems and applications, availability of updates, and the planned end of support by the vendor.
• Conduct risk assessments on systems and applications reaching end-of-life