To provide an effective Query Resolution service in a professional, friendly manner with internal as well as external clients to understand the risks associated with handling clients’ queries and dissemination of confidential information. Be the first point of contact for routine clients’ queries. The incumbent should be able to converse in mandarin.
Minimum Qualifications
Type of Qualification: Degree
Field of Study: Business Commerce
Experience Required
Service Management
Operations
3-4 years
Sound knowledge of Business processes when dealing with facilitating payments’ instructions for clients and when dealing with client’s queries. Sound knowledge of regulatory requirements while handing client’s queries Global markets and Personal Banking experience.
Behavioral Competencies:
- Checking Details
- Conveying Self-Confidence
- Establishing Rapport
- Examining Information
- Following Procedures
- Generating Ideas
- Interacting with People
- Making Decisions
- Managing Tasks
- Meeting Timescales
- Taking Action
- Team Working
Technical Competencies:
- Customer Understanding (Business Banking)
- Product and Services Knowledge
- Product Related Systems (Business Banking)
- Mandarin Language
