To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.
Qualifications
Minimum Qualification:
- NQF Level 5
Experience Required:
- Client Coverage
- Personal and Private Banking
- 1-2 years branch banking and administrative experience
- Exposure to enquiries and query management.
Additional Information
Behavioural Competencies:
- Documenting Facts
- Embracing Change
- Following Procedures
- Interacting with People
- Interpreting Data
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Customer Reception and Channelling
- Product Knowledge (Consumer Banking)
