To provide a proficient reception function and create a positive introduction for the customer by putting them at ease, identifying their specific requirements and direct customers to the appropriate department. To identify customer’s digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.
Qualifications
Minimum Qualification:
- NQF Level 5
Experience Required:
- Client Coverage
- Personal and Private Banking
- 1-2 year Customer Service Experience
Additional Information
Behavioural Competencies:
- Convincing People
- Examining Information
- Exploring Possibilities
- Following Procedures
- Generating Ideas
Technical Competencies:
- Banking Process & Procedures
- Client Servicing
- Compliance
- Cross and Up-Selling
- Customer Understanding & Product Knowledge (Consumer Banking)
