This role is part of the ERP Business Systems and Group Finance team who service our customers with direct Support, Training and implementations of Projects and process improvements and application management solutions.

This role will benefit those who seek to grow into a financial and systems role who like to take on new challenges to service customers in business, who possess great communications and service skills and are equipped with problem solving skill with using ERP and systems.

Experience

• A first point of contact on Support functions with a centralized helpdesk to cover a global time zone, primarily Level 1 and Level 2 functions

• To administer user access controls and access and access reviews

• Using their communication skills to Train users, scheduling and upkeep of training material including documentation, online training and e-learning packages, for the application portfolio

• Provide expert level of Sound business and technical support internally and externally, which may require troubleshooting, testing, reproducing, resolving, report authoring or optimizing, process review and improvement utilizing your business and financial strengths to assist the business and systems

• Vendor and management of issues that are escalated to vendors

• Perform other duties as required

• Follow internal and best practice controls to uphold Audit practices

• Travel as required

• Prioritise the needs of each Request, by Operation, and Users, in conjunction with day to day tasks and Project deadlines and ensure end user efficiency

• Adhoc work on other Group Projects as needed

• The role will also allow working on projects and improvements to improve user and business experience, expanding their portfolio and development

Qualifications and Experience

• Post Graduate or Tertiary Qualifications, Financial and Supply Chain or Engineering Qualifications preferred

• 2-3 years in Business or Supporting Business Roles, would be advantageous

• Proven Business Acumen knowledge

• MS office Suite, Helpdesk utilities, Reporting tools advantageous

• An ERP or business system will be advantageous

• Good understanding and skills in: