• The position holder will be part of the onsite Technology team responsible to managing Onsite IT infrastructure in close working with the team.
• His/Her Focus will be on providing on the ground support for end user workplace services, datacentres, projects, asset management, procurement and VIP users.
• The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations.

Main Responsibilities

• Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology.
• Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers).
• Support and advice for Facilities Management/Office Services regarding office move planning.
• Support Hardware and Software asset management/ tracking/ auditing for devices not connected to the network and according to Maersk Line global processes.
• Engage with business to conduct IT clinics / trainings as appropriate.
• LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues.
• On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements.
• Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel).
• Ensure Cyber Security standard processes are followed for services provided.
• Provide VIP support to selective customers as per SLA and agreement.
• Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures.
• Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.

Key Requirements

• 3 – 5 years of experience in IT or in similar roles.
• Logistic experience is an Advantage.
• English Fluency is a Must
• Working knowledge of Microsoft products (Windows10 OS + O365) and basic troubleshooting skills is Required.
• Working knowledge around collaboration tools like Video conferencing, IP Softphone / hardphone, and MS Teams Live events etc is Required.
• PC hardware and peripheral troubleshooting skills (including IP printers) is a MUST.
• Working knowledge of server and network troubleshooting is a MUST.
• Knowledge of File and Print services and Active Directory is a MUST.
• Understanding of basic Service Delivery concepts (ITIL) [preferably ITIL certified] is a MUST.
• Project co-ordination (PMP/Prince2 is not must but good to have and an Advantage.
• Well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment.
• Have engaged and supported VIP users for various catalogued requirements.
• Soft skills: Time management, Effective communication, Customer service, and Initiative.