Key Duties and Responsibilities

Operational Systems & Process Improvement

• Identify and implement improvements to operational processes that support cross-team collaboration and information sharing. Coordinate with database and information systems managers across functions to improve cross-functionality between systems.
• Optimize organizational communications tools and systems, including Trello, Slack, and Egnyte. Conducting regular audits in collaboration with other team members of operations and communications tools to ensure they remain effective, secure, and aligned with organizational needs.
• Develop, maintain, and update internal standard operating procedures (SOPs), templates, and workflows to promote consistency and efficiency.
• Align organizational planning and operations with organizational learning activities and functions.
• Support the Director of Operations in ensuring continuous operational improvement and alignment across departments.

Departmental Liaison

• Identify opportunities to improve efficiency through facilitation of cross-team working groups, information synthesis, strategy implementation, and process improvement, and coordinate special operational projects (e.g., system upgrades, process audits, internal knowledge management projects).
• Track project timelines, deliverables, and resource needs to support organizational priorities.
• Facilitate logistics for internal meetings, retreats, or team convenings, ensuring smooth execution.
• Coordinate with operational and support staff across teams and with our sister organization in the UK to ensure consistency and adherence to policies and processes across the organization.
• Lead coordination and logistics for critical events and meetings for the organization.

Documentation & Institutional Memory

• Oversee internal documentation, ensuring operational policies, procedures, and guides are accurate, accessible, and regularly updated.
• Collaborate with learning functions to administer knowledge management initiatives that strengthen institutional memory and continuity.
• Stay informed on new developments in organizational management systems and technologies, and assess their applicability.

Operational Compliance 

• Provide administrative support for risk and compliance-related processes, working in collaboration with the Director of Operations and other key leadership members.
• Support teams to address urgent issues and events, providing clarity and support to immediate needs while identifying necessary solutions for long-term needs.
• Support the development and implementation of effective internal communications systems and decision-making processes.
• Provide operational coordination to support practices addressing the needs of Environmental Defenders at risk.

Position Specifications

Essential Values and Competencies

• Commitment to the guiding principles, mission, and values of the Global Greengrants Fund.
• Commitment to a value-based intersectional framework and its implications for organizational practices and principles of anti-oppression.
• Transparency and accountability.
• Critical thinking and analysis.
• Strategic risk management.
• Build strong interpersonal relations from the role – across both organizations (up, down, across, and externally).
• Influencing and resolving differences across boundaries.
• Self-awareness and insight.
• Collaborative, proactive, and solution-oriented approach towards team members and the wider organization.

Essential Knowledge, Skills, Abilities, and Experience

• Significant relevant experience in operations, compliance, finance, or administration within nonprofits, social justice organizations, or international organizations, particularly in environmental justice, feminist, gender, Indigenous, or human rights contexts.
• Demonstrated experience in project management, including promoting and building project management practices within an organization and across departments.
• Demonstrated experience managing procurement, contracts, or operational workflows in accordance with internal policies and external regulatory frameworks.
• Solid knowledge of organizational compliance practices, with experience applying U.S. IRS regulations and/or UK HMRC & Charity Commission guidance.
• Experience with financial oversight, including budget management, vendor invoicing, and contract lifecycle management.
• Strong operational systems skills, with experience implementing or managing platforms like Financial Edge, Rippling, Egnyte, or similar tools used for accounting, HR, or workflow management.
• Demonstrated ability to analyze complex processes, identify inefficiencies, and design solutions that improve internal systems, workflows, or cross-team coordination.
• Excellent interpersonal and organizational skills; able to collaborate with programmatic, finance, HR, and executive teams across diverse geographies and time zones.
• High attention to detail and capacity for clear documentation and recordkeeping in a fast-paced environment.
• Strong written and verbal communication skills in English; proficiency in additional languages is a plus.
• High degree of computer literacy and digital fluency across productivity and collaboration platforms (e.g., MS Office Suite, Google Workspace, Slack, Zoom, Trello, Raiser’s Edge, SmartSimple, etc.).

Desirable Knowledge, Skills, Abilities, and Experience

• Relevant lived experiences related to GGF’s work and community.
• Deep understanding and experience with some of the following: grassroots social movements, environmental issues, capacity building for civil society organizations, and/or the role of community-led grantmaking.
• Project management certification (such as PMP, PgMP, or Agile/Scrum) or demonstrated proficiency in structured project coordination and implementation.