Responsibilities

Monitoring of battery network to ensure riders have batteries at adequate charge levels when they visit any swap station

Perform regular status checks on Kofa motorcycles, batteries, swap stations and other equipment to assure performance readiness

Performance test and quality assure motorcycles provided. Provide both qualitative and quantitative feedback on motorcycle performance on a regular basis

Teach new users how to use the Kofa products

Perform on-the-spot troubleshooting to diagnose mechanical issues

Resolve basic mechanical, electronic and connectivity-related issues with the Kofa motorcycles and other assets

Interface with customer support, analytics and account reps to ensure an excellent customer experience

Inform and advocate for electric motorcycle use; represent the Kofa brand and generate interest in Kofa products before and after they are released to the public

Requirements

Minimum 2-3 years of work experience

Must have extensive experience riding motorcycles

Must be fully licensed to operate motorcycles

A tertiary education degree is an advantage

Good written and verbal communication skills. Will be required to submit regular, structured reports

Good technical skills and experience in basic word processing and spreadsheets

Must have good soft skills and interface well with customers

Nice-to-Have

Ability to speak local languages, including Twi and Ga

Experience with electronics and servicing electrical equipment