Duties and Responsibilities

• Interact with customers to understand vision needs and guide them in selecting eyewear frames and lenses based on prescriptions and lifestyle.
• Assist customers in trying different frames, advising on style and fit considering facial features and preferences.
• Explain lens options (e.g., progressive lenses, coatings, UV protection) based on customer needs and budget.
• Process eyewear orders by accurately inputting prescription details and selecting appropriate frame and lens combinations.
• Prepare and adjust new eyewear for a comfortable fit.
• Manage display inventory by maintaining stock levels of frames and lenses, ensuring proper organization and rotation.
• Perform administrative tasks: answer phone calls, schedule appointments, process payments, and maintain patient records.

Position Requirements (Job and Person Specifications)

• Bachelor’s degree from an accredited university.
• Experience in administration and customer service.
• Knowledge of frame style trends is an added advantage.
• Minimum of 2 years of experience in sales or a related field.
• Excellent customer service skills: friendly, patient, and helpful interaction with customers.
• Product knowledge: Basic understanding of optometry, eye anatomy, vision correction principles, and prescription terminology.
• Attention to detail: Ability to present product features and benefits to encourage sales.
• Basic computer skills and ability to use software for order processing and patient information management.