The Passenger check-in Agent shall assist in managing all matters relating to customer service and smooth movement of the airline customer while at the airport and communicate effectively.
Key accountabilities /responsibilities:
- Ensure a safe work environment by following rules and regulations regarding the work place.
- Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
- Check-in passenger’s baggage and tag them to appropriate destination.
- Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
- Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
- Make announcements regarding flight activity at gate or over airport’s general public-address system.
- Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
- Communicate with flight crew on ground and via ground-to-air radio.
- Coordinate with other Airport suppliers regarding specific flight information (i.e. fueling, catering, etc.)
- Responsible for sending all departure and arrival flight movement messages.
Qualifications (knowledge, skills, experience):
- University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services.
- At least 1 – 2 years’ relevant experience in a similar role with a reputable airline or reputable ground handling company.
- Good working knowledge of all Passenger Services functions, the airline industry and key customer
- Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues
Key Competencies:
- Good report writing skills.
- Customer-focused and hospitable.
- Attention to detail and quality.
- Excellent communication and interpersonal skills.
- Confident, decisive and proactive.
- Excellent communication skills
- Self-motivated
- Customer centric
