In this role you will:

Engage in, and often lead the design, implementation, and optimisation of complex processes by focusing on driving process innovation, ensuring regulatory compliance, and enhancing the overall performance and reliability of processes. Work independently and lead teams to identify and implement process improvements, troubleshoot advanced issues, and support strategic initiatives.

Please note this is a 12 month contract

Are you someone who can:

Lead the design and implementation of advanced processes to ensure alignment with strategic business objectives and regulatory requirements.

Develop and maintain comprehensive process documentation to ensure clarity, consistency, and compliance in technology operations.

Oversee the development of business cases and associated documentation, quantifying the business cases and validating the business problem with benefit realization.

Ability to work with varying sizes of datasets to manipulate, analyse, infer outcomes and discover opportunities.

Identify and resolve complex issues that impact process efficiency and system performance, providing expert guidance to junior engineers.

Drive process improvement initiatives to enhance the reliability, performance, and scalability of processes and systems.

Conduct in-depth process audits and assessments to identify areas for improvement and appropriate risk controls are applied ensuring adherence to industry standards.

Lead the deployment of new process technologies and systems to support business growth, innovation, and competitive advantage.

Project manage scope of initiatives as well as deliverables within agreed timelines.

Provide expert technical support and troubleshooting assistance to end-users and other stakeholders.

Facilitate/Lead trouble shooting and problem solving, utilizing the bank’s preferred methodologies – Lean, Six Sigma, BPM, Process Re-engineering.

Lead Operating Model designs, Strategic and Tactical Solutions development.

Monitor and analyse process performance and metrics to identify trends, potential issues, opportunities for optimisation  and infer quantitative and qualitative outcomes.

Develop and implement process automation solutions to improve efficiency, reduce manual effort, and enhance performance.

Utilization of Data Mining Tools to discover process inefficiencies and opportunities for improvement.

Collaborate with cross-functional teams to ensure seamless integration of technology processes with other business functions and strategic initiatives.

Develop and deliver training materials and programs to educate staff on new processes, technologies, and best practices.

Evaluate and select new tools and platforms to support process improvements and strategic initiatives.

Prepare detailed reports and presentations on process performance, improvement initiatives, and strategic recommendations.

Stay updated on industry trends, emerging technologies, and best practices to ensure the continuous improvement and innovation of technology processes.

Build relationships that allow for the managing of expectations, the sharing of knowledge and diverse insights, and the creation of buy-in, whilst building a professional rapport with stakeholders.

You will be an ideal candidate if you:

• Have completed a Bachelor’s degree in a relevant engineering discipline, Commerce, or a related field
• Are Lean Six Sigma Greenbelt/Blackbelt Certified from a recognized institute
• Have 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level

The below experience is preferred:

• Demonstrated experience in Lean Six Sigma and/or related methodologies.
• Extensive experience in the banking or financial services industry
• Advanced knowledge of process engineering principles and methodologies.
• Application of LSS principles and tools.
• Experienced in SigmaXL, Minitab and Other related Applications.
• Experience in Process Modelling – ARIS, NIMBUS and Utilizing BPMN
• Extensive experience with process documentation and improvement tools.
• In-depth understanding of banking systems and technologies.
• Excellent analytical, problem-solving, and decision-making skills.
• Superior communication, leadership, and collaboration abilities.