Process Engineering Project Lead manages the day-to-day execution of one or several process design projects in Absa while guiding and developing individual team members. Project Lead works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer or colleague experience. She/he will make an important contribution to the process engineering work of the team and work closely with the stakeholders to ensure the project delivery meets both the customer and the business needs.
A successful Project Lead is a self-starter with a passion for high-quality process engineering. She/He has a strong track record of delivering complex, creative and rigorous processes that elevate the customer/colleague experience, improves efficiency, and saves on cost. He/she can demonstrate strong influencing capabilities and the ability to lead others in even high-pressure situations.
Experience and understanding of customer design (UX, Service Design, user testing) are beneficial.

Job Description

Accountability: Project Management

• Lead small team(s) in a project setting to deliver continuous and step-change improvements in process efficiencies and effectiveness
• Engage with business stakeholders to clarify the needs and requirements of the business and, jointly with the Process Design Managers, establish a clear scope, objectives, and project plan for projects
• Manage the day-to-day delivery of the process engineering output against the plan, continuously interrogating the quality, cost, and process efficiency to deliver high-quality output in each stage of the project
• Translate the process design into technical, business, and architecture requirements that account for risk and compliance requirements and technical limitations
• Work closely together with the business and technical stakeholders to ensure the project aligns to their needs and requirements, challenging stakeholders constructively when needed
• Lead the project team by aligning, managing, and coaching the process engineers and possibly other team members, supporting them in setting goals, overcoming obstacles, and delivering outstanding outcomes, while ensuring a fully unified end product
• Develop and nurture relationships across teams and disciplines to promote collaboration and efficiency
• Adopt and influence good design practices within the project to enable consistent design quality.
• Actively seek ways to measure the impact of the process designs to the customer and business, reporting the insights to the senior management and business stakeholders

Accountability: High-quality Process Engineering

• Create high-quality process designs to improve customer experience, process efficiency, and process excellence. Identify operational gaps and opportunities in relation to customer experience, cost, revenue, and control
• Create high-quality process design work, ensuring a data-driven approach, customer and business impact, and timely delivery of agreed outputs.
• Conduct a thorough investigation to produce a qualified and quantified view of customer value, pain points, and priorities in relation to business strategy
• Define success criteria for process performance in terms of customer experience and company strategy (quality, cost, service levels)
• Identify the most appropriate method and tools for solving a specific problem and scope e.g. analysis, new design, reengineering, Lean, Six Sigma
• Ensure adherence to and compliance with governance, risk policies, procedures, and compliance policies
• Adopt and influence good design practices within the project to enable consistent design quality.
• Actively seek ways to measure the impact of the process designs to the customer and business, reporting the insights to the senior management and business stakeholders

Accountability: High-quality Process Engineering

• Create high-quality process designs to improve customer experience, process efficiency, and process excellence. Identify operational gaps and opportunities in relation to customer experience, cost, revenue, and control

• Create high-quality process design work, ensuring a data-driven approach, customer and business impact, and timely delivery of agreed outputs.

• Conduct a thorough investigation to produce a qualified and quantified view of customer value, pain points, and priorities in relation to business strategy

• Define success criteria for process performance in terms of customer experience and company strategy (quality, cost, service levels)

• Identify the most appropriate method and tools for solving a specific problem and scope e.g. analysis, new design, reengineering, Lean, Six Sigma

• Ensure adherence to and compliance with governance, risk policies, procedures, and compliance policies

Accountability: Building capabilities

• Coach and mentor process engineers in the project team as well as the wider team
• Foster a team environment in which designers feel engaged and motivated
• Continuously build your own expertise by, for example, actively seeking and incorporating feedback, and following external trends and best practices.
• Contribute to the skill building of your team members by actively sharing insights and success stories, and providing feedback and ideas across different projects
• Drive adoption and documentation of high-quality process design methodologies, tools, and practices to ensure continuous incremental improvements in customer and colleague experience
• Contribute to building Absa’s Process Engineering knowledge base.

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)