• The process improvement manager is responsible for the design, measurement, and improvement of IWLH’s core processes.
• The manager is accountable for analyzing the current operational procedures and identifying areas for improvement within an organization
• They collaborate with cross-functional teams and department heads to to drive process efficiency and effectiveness, and ensure that processes are aligned with business goals and objectives while delivering optimal outcomes.
• This person coaches and mentors others through the use of continuous Improvement tools to maximize process performance, and to elevate continuous Improvement mindset and skillset throughout the organization.

Summary of Responsibilities

• Identify process improvement opportunities across the organization, using data analysis and stakeholder input.
• Work closely with cross-functional teams and department leaders to ensure that process improvements are aligned with business goals and objectives.
• Manages special projects to define, measure, and improve operational processes in line with stated business goals within IWLH
• Create and maintain documentation of updated processes, procedures, and work instructions to drive process standardization and improve efficiency.
• Identify and manage risks associated with new or changed processes and ensure that appropriate controls are in place.
• Develops effective control plans, working with process owners, to ensure improvement gains are sustained on a long-term basis
• Coaches and mentors individuals and teams in the practical application of Continuous Improvement tools.
• Participates in the development of policies, procedures, and other documentation to support process improvements.
• Keeps stakeholders apprised of project status and defined deliverables using well analyzed data, relevant metrics and dashboard Leverages best practices and shares within the team and across all businesses.
• Identifies opportunities to utilize new technologies to advance process performance.
• Collaborates with IT to facilitate the rollout of large-scale technology platforms.
• Serves as a change agent, systematically driving continuous improvement and change throughout the business.

Job Qualifications

• Bachelor’s Degree in Business Administration or a related field; Master’s degree preferred.
• 5+ years of experience in process improvement, project management, or a related field.
• Experience with Lean or Six Sigma methodologies is preferred

Core Competencies:

• Excellent communication skills with ability to communicate complex ideas to both technical and non-technical audiences
• Proficiency in Microsoft Office
• Ability to think strategically and long-term.