Role Purpose

The Product Manager for Unified Communications and Cloud oversees the development and management of cloud and communications products at Telecel Ghana. This role transforms market insights into innovative solutions that enable seamless enterprise connectivity, drive product strategy, ensure effective lifecycle management, and support the organization’s digital transformation objectives.

Key Accountabilities and Decision Ownership 
•Support the Head, Products and Propositions in developing and implementing the roadmap and business plan on time, within agreed scope and on budget.
•Develop new product proposals for Unified Communications & Cloud supported by market data and competitive analysis and develop business cases demonstrating a return on investment.
•Manage the development of new products and services, meeting agreed cost and quality targets.
•Manage in-life products and services (Unified Communications and Cloud) on a profit and loss account basis, using financial performance data to make individual product investment and withdrawal decisions.
•Manage product withdrawal, ensuring that alternative solutions are available to customers, that a migration path to alternative services is properly planned and that the changes are effectively communicated.
•Work within and apply standard and agreed product development and launch, in-life and withdrawal processes.
•Work with Finance to develop a competitive price which generates agreed margins for all new and in-life products and services.
•Manage product withdrawal, ensuring that alternative solutions are available to customers, that a migration path to alternative services is properly planned and that the changes are effectively communicated.
•Coordinate marketing communications to develop effective communications on products, services and brands.
•Develop new products and services and maintain in-life products and services within the Enterprise brand and Telecel Ghana “Master Brand”
•Full integration of quality management processes within the Product group and their effective deployment on a day-to-day basis.
•Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded.
•Provide performance data to support management decision-making.
•Ensure full compliance with telecommunications license provisions, sector regulations and competition laws.
•Maintain effective working relationships with internal and external suppliers.

Core Competencies, Knowledge, and Experience 
•Minimum five (5) years of demonstrated successful, analytical experience in a position that involves analyzing return on investment, deep analytics and building strong business cases for customers with complex business models.
•Must possess the ability to manage demanding implementation deadlines.
•Ability to take ownership of tasks and deliver on key objectives.
•Must have proven ability to present effectively to executive-level customers.
•Analytical thinker who can plan/execute action to exploit business opportunities.
•Strong organization and project management capabilities.
•Ability to present compelling business cases for investment in post-sales operations.
 

Must have Technical / Professional Qualifications

•Degree or equivalent in IT or Telecoms Engineering
•Strong commercial acumen with a track record of achieving revenue and profitability targets. 
•Excellent understanding of enterprise connectivity solutions 
•Experience and knowledge of IP, Cloud, VoIP, Security and Mobile and Fixed Data Technologies.