Responsibilities
- Handle all Channel partners queries relating to disbursements, collections and receipt of funds.
- Support in the development and review of Airtel Money processes and procedures relating to Corporate and subscriber segments.
- Process Pin rests and SIM swap requests for partners and channel partners management including but not limited to account barring, account unlock, pin reset, password reset and IP modification.
- Initiate static data modification in the Airtel Money ecosystem upon validation.
- Timely Creation and set up of partners and subscribers upon submission of valid and compliant requests.
- Ambiguous settlement for all transactions that remain single sided after end of business day processing.
- Churn management in collaboration with the provisioning team and AM business intelligence team.
- Corporate and subscriber reversal for offnet and onnet transactions within set service level agreements and compliance parameters.
- Corporate statement generation upon valid request submissions.
- Quarterly interest payment processing in collaboration with compliance, finance and legal teams.
- Fraud control tools management e.g. SAS, RACE alert management.
- Customer complaint and failure analysis, interpretation and proposal to management for improvements.
- Adherence to internal policies and procedures.
- Highlighting of fraud or any abnormal behaviour.
- Reporting.
Qualifications
- Bachelor’s degree in economics/ Business/ Social studies/ commerce or related field.
- Post Graduate qualification in Business, commercial/banking field will be an added advantage.
- A minimum of 2 year of experience in customer service, commercial or Business Development, and relationship management.
Skills critical to the role:
- Good communication and people skills.
- Understanding of the market.
- Strong analytical and data interpretation skills.
- Leadership skills.
- Excellent verbal and written communication, organizational and interpersonal skills.
- Ability to work effectively under time constraints and deliver results by critical deadlines.
- High levels of integrity.
- Analytical and Problem-Solving Skills.
