Key Responsibilities:

Property Operations & Maintenance Management:

Oversee daily operations and maintenance of all condominium properties, ensuring that they are well-maintained, safe, and attractive to potential tenants or buyers.

Coordinate regular maintenance, repairs, and upgrades for both residential and common areas (e.g., parking lots, swimming pools, gyms, elevators).

Supervise on-site maintenance staff and third-party contractors, ensuring that maintenance tasks are completed on time and within budget.

Develop and implement preventative maintenance plans to reduce the likelihood of emergency repairs and extend the life of property assets.

Tenant and Customer Relations:

Serve as the primary point of contact for residents, tenants, and property owners, addressing concerns, resolving complaints, and maintaining high levels of satisfaction.

Provide excellent customer service to all tenants, ensuring a positive living experience and fostering long-term tenant retention.

Handle tenant complaints and disputes in a professional and efficient manner, ensuring resolutions that are in the best interest of both the tenants and Buildnet Uganda.

Develop and maintain strong relationships with residents to understand their needs and provide proactive solutions.

Leasing & Sales Support:

Assist with the leasing process for rental units and support the sales team for condominiums that are being sold.

Manage property listings, conduct property viewings, and screen potential tenants or buyers to ensure suitability.

Prepare relevant agreements, ensuring compliance with all legal and company requirements. Negotiate lease terms and renewal agreements with tenants.

Monitor the rental income and occupancy rates of properties, working to maintain optimal occupancy and competitive rental rates.

Support the sales team by providing key information about available units, facilitating property viewings for potential buyers, and assisting with the sale process.

Financial Management & Reporting:

Develop and manage the budget for each property, ensuring that all expenses are within budget and appropriately allocated.

Oversee rent collection, manage late payment issues, and enforce payment terms as per lease agreements.

Prepare regular financial reports for senior management, outlining income, expenses, and profit margins for each property.

Ensure timely payment of property-related bills (e.g., utilities, maintenance, insurance) and track operating expenses to ensure cost efficiency.

Manage property accounts, ensuring that all revenue and expenditures are accurately recorded.

Compliance & Regulatory Management:

Ensure that all properties are in compliance with local building codes, health and safety regulations, and tenant rights laws.

Stay updated on real estate laws, zoning requirements, and other regulations affecting property management and construction.

Coordinate with legal teams to resolve disputes, handle eviction proceedings, and ensure compliance with lease terms and property laws.

Manage the renewal of property-related insurance policies, ensuring comprehensive coverage for risks related to the properties.

Property Marketing & Tenant Retention:

Develop and implement marketing strategies to attract new tenants and buyers, including digital marketing, advertising, and open houses.

Oversee the presentation of properties to ensure that they are clean, attractive, and well-maintained.

Foster tenant retention by creating a positive environment through community events, addressing tenant feedback, and ensuring that tenant needs are consistently met.

Analyze market trends and adjust marketing and leasing strategies to maintain a competitive edge in the property market.

Vendor & Contract Management:

Oversee the management of third-party service providers (e.g., cleaning, landscaping, security services, contractors) to ensure that all services meet quality standards and are delivered as agreed upon.

Negotiate and manage contracts with vendors, ensuring the best terms and services for the company while staying within budget.

Ensure all vendor invoices are accurately processed and payments are made in a timely manner.

Property Inspections & Documentation:

Conduct regular inspections of properties to ensure they meet Buildnet Uganda’s quality standards and address any maintenance needs.

Prepare reports based on inspections, noting any issues or areas for improvement and recommending corrective actions.

Ensure that all property documents (e.g., lease agreements, maintenance records, tenant communications) are properly stored, up-to-date, and easily accessible.

Team Leadership & Staff Development:

Manage and supervise the property management team, including on-site staff, maintenance personnel, and other employees involved in property management.

Conduct performance reviews, offer training, and provide mentorship to team members to enhance their skills and performance.

Foster a positive and productive work environment within the property management team.

Requirements

Key Skills & Qualifications:

Experience:

At least 5 years of experience in property management, particularly with residential properties or condominiums.

Proven track record in leasing, sales support, and property maintenance, with experience in both residential and commercial real estate.

Familiarity with property management software and Microsoft Office Suite.

Skills:

Strong leadership and interpersonal skills with the ability to build and maintain relationships with tenants, staff, and service providers.

Excellent organizational and time management skills with the ability to prioritize tasks effectively.

Financial acumen with the ability to create budgets, manage expenses, and generate financial reports.

Knowledge of local real estate laws, building codes, tenant rights, and property management regulations.

Strong problem-solving and conflict resolution skills, especially in tenant relations.

Ability to adapt quickly to changes in the property market and adjust strategies accordingly.

Personal Attributes:

Highly motivated and goal-oriented with a strong focus on achieving business objectives.

Detail-oriented with a strong sense of responsibility and accountability.

Excellent communication and negotiation skills, both written and verbal.

Customer-focused, with a commitment to providing the highest level of service to clients and tenants.