Key Responsibilities:
i. Inspect inbound health products, technologies, and client returns to verify they meet
established quality standards and recommend their release to achieve customer satisfaction.
ii. Investigate quality-related complaints by evaluating the products involved to address issues
and enhance customer satisfaction.
iii. Sample and evaluate medical devices to confirm they meet set specifications and comply
with relevant standards.
iv. Collect samples from the warehouse according to the approved sampling plan and analyze
them to ensure they meet specifications.
v. Update suppliers’ performance records with details of non-conforming products using the
performance tool to improve supplier quality and performance.
vi. Maintain custody of quality assurance records by organizing and filing documents in their
respective folders to ensure proper documentation
Candidate Profile:
i. Diploma in Pharmacy/Nursing/Medical Laboratory/Clinical Medicine or related field
ii. Enrolled with relevant body such as Pharmacy and Poisons Board of Kenya, Clinical
Officers Council, Nursing Council of Kenya, The Medical Laboratory Technicians and
Technologist Board
iii. Minimum 3 years experience with pharmaceutical and non-pharmaceutical products
iv. Technical Competencies; knowledge of Good Manufacturing Practices (GMP), World
Health Organization (WHO) and Good distribution practices (GDP) guidelines standards
v. Functional skills; Communication skills, Problem-Solving skills, Analytical skills,
Innovation skills, Interpersonal Skills and a high level of integrity