Key Responsibilities:
i. Develop and implement quality assurance plans for products in the warehouse to regularly
determine their quality status through analysis, evaluation and comparison with set
specifications.
ii. Supervise the inspection and release of inbound consignments and returns from clients by
assessing their compliance with specifications to guarantee customer satisfaction.
iii. Gather information for pharmacovigilance of MEDS products as required by the Pharmacy
and Poisons Board to comply with regulatory obligations.
iv. Supervise technical activities in the warehouse and laboratories in accordance with Good
Distribution Practice (GDP) and Good Practice in Quality Control Laboratories (GPPQCL)
to maintain high-quality standards.
v. Review product inspection checklists and recommend the release of inspected returns from
clients by verifying compliance with quality specifications and assessing the validity of
quality-related complaints.
vi. Investigate and resolve quality-related complaints by analysing issues and implementing
corrective actions to improve customer satisfaction.
vii. Manage product recalls by collaborating with regulators and suppliers to manage compliance
and address safety concerns.
viii. Update supplier performance records on quality-related issues to track and manage supplier
quality effectively.
ix. Conduct supplier inspections as part of the MEDS technical team to assess and prequalify
suppliers for compliance with quality standards.
x. Prequalify suppliers and products by performing on-site inspections and remote reviews of
supplier information and product assessments to verify that they meet established criteria.
xi. Investigate major quality complaints by evaluating products to identify and resolve issues,
ensuring high levels of customer satisfaction.
xii. Train new and existing staff on the requirements of the quality management system to
promote adherence to quality standards and procedures.
Candidate Profile:
i. Bachelor’s degree in Pharmacy from a recognized institution and Registered with
Pharmacy and Poisons Board
ii. Training in Quality Management System from accredited bodies
iii. At least 5 years of relevant experience with 3 of which should be in a supervisory role in
Quality Management System (QMS), Good Distribution Practices (GDP) or Good
Manufacturing Practices (GMP) facility