Key Responsibilities:

• QC resource planning, engagement & monitoring
• Attends all key project/update meetings
• Budget planning & management – providing costs, checking team’s productivity, chargeability, etc.
• Manages QC Staff for growth & efficiency – project management, career plan and training, amongst others
• Quality Evaluation – checking and validating team’s operational activities, errors and making corrections
• Acts as a catalyst for change and improvement in quality and team’s performance
• Ensures prudent QC governance to reduce waste and increase efficiency
• Determines training needs for QC team
• Establish, implement and monitor QC processes and procedures; pre-field, in-field and post field
• Maintaining quality standards and ensures compliance across all aspects of the quality assurance process
• Ensure preparation of QC/SR Monthly issues report, review and approve QC technical reports on all projects
• Collaborates with F2F & Senior Research teams to ensure projects are delivered according to specifications and timelines
• Supervises the QC functions/activities on all projects, including QC schedules and records
• Measures performance and identify any areas of errors, recommending and implementing improvements
• Collate and submit monthly KPI reports across projects
• Ensures issues are communicated when identified for prompt resolution
• Ensures teams adherence to Quality Control & IGQS specifications and standards
• Ensure the cost effective and efficient running of the QC Department
• Work together with the Field team to prevent and identify issues on field
• Launch and manage quality control actions on all fieldwork conducted by Ipsos
• Manage infield, in office and data forensic QC
• Support Ops Manager on innovative initiatives, automation, and resilient approach to data collection

Qualifications, Experience and Skills:

• Relevant Completed First Degree from a recognized tertiary institution
• 3-5years of experience on operational side of market research and Quality Control, preferably in full time managerial positions
• Good English, both verbal and written
• Computer proficiency with practical knowledge of Microsoft Suite , Various interview methodologies and techniques – including outdoor, CATI, qualitative
• Knowledge and expertise in QC and Interviewer’s training
• 5+ years’ experience working on variety of research projects at field or quality control level
• 3+ years’ experience at supervisory role
• Hands on experience with analytical tools, preferably (Excel and SPSS
• Knowledge and expertise in all research sampling methods
• People management and good interpersonal skills
• Very good communication skills, both verbal and written
• Cost control and budgeting skills
• Experience in research and specifically in an operations environment
• Experienced in trends and comparative analysis with various KPI’s
• Experienced in developing automated or dashboard reports
• Experienced in costing and budget rationalizing
• Decisive in nature and has a good commercial acumen
• Hands on experience in field research methodology
• Hands on experience in field data quality assurance and process compliance