RESPONSIBILITIES INCLUDE:

• Attending to guests and guest enquiries, Interacting with guests and collecting guest feedback.
• Taking note of guests special needs and communicating accordingly.
• Taking guest reservations, Checking in and checking out guests and Conducting cashiering functions.
• Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current.

Job Specifications

• Holder of a Diploma in Tourism and Hospitality Management.
• Knowledge of Opera property management system is a requirement.
• At least 1 -2 years of relevant experience in a similar post.
• Yield management and sales skills are an added advantage.
• Demonstrable planning and customer care skills.
• Ability to work under minimum supervision.
• High level of attention to detail.
• Good communication and interpersonal skills.