To identify, evaluate and monitor the non-performing loan accounts and implement a recovery action
plan to achieve timely and maximum recovery at a minimal cost and appropriate turn-around time.
Key Responsibilities
• Monitor allocated portfolio of delinquent loans facilities to determine reasons for delinquency
by application of sound credit judgment, collections strategy and process within predetermined broad policy guidelines and regulation to minimize credit losses;
• Maintain a loans ageing analysis, schedule, and follow up with the defaulters on recoverability
of outstanding loan balance;
• Prepare approval requests to management for negotiated settlements and follow up until
account is fully settled and the balance paid off;
• Ensure compliance to UWS Credit Policy and Procedures regarding management of debt
recovery process;
• Maintain and prepare monthly collections reports, updates and status;
• Maintain a consistent reduction of non-performing debts through recoveries and viable
restructuring options;
• Undertake regular and frequent calls, site visits, and follow-ups with the debtors to implement
remedial strategies and action plans for loan recovery;
• Initiate demand and reminder letters to all defaulting customers and review all credit files for
proper documentation and monitoring;
• Ensure effective compliance standards are consistently met with both internal and external
regulatory requirements by working closely with the head of credit department
• In liaison with the Senior Credit Officer to develop and continuously review credit policies and
procedures ensuring their compliance.
• Listing of disbursed loans with Credit Reference bureau (CRB)
• Work closely with the UWS debt collectors.
• Any other lawful duties as may be assigned from time to time.
Required Qualifications and working experience:
• Bachelor’s Degree in business related field
• 2 years’ relevant work experience
• Diploma in co-operative management is an added advantage
Skills and Competencies:
• Strong analytical skills
• Proficient in Microsoft applications
• Strong interpersonal skills
