Responsibilities
To lead and grow the Emerging Enterprise segment within a specific region by driving aggressive acquisition, deepening revenue contribution, managing regional account portfolios, and delivering exceptional customer experiences. The role is accountable for both Direct and Indirect channel performance, operational execution, and alignment to the broader Go-To-Market strategy for SMBs.
- Drive performance across all products (Fixed Data, GSM, FTTH, Xstream Flex, FWA, etc.) to exceed monthly, quarterly, and annual targets.
- Own the end-to-end sales execution for gross additions and revenue realization.
- Identify white space opportunities and regional growth clusters.
- Recruit, onboard, and nurture high-performing Franchise / Channel Partners.
- Drive productivity benchmarks and compliance to reporting standards.
- Ensure partner profitability and market discipline.
- Ensure top-class onboarding, complaint resolution, and retention efforts for all accounts.
- Work with cross-functional teams (NetOps, Marketing, BSG, Customer Service) to deliver exceptional customer satisfaction.
- Track and address customer NPS feedback regularly.
- Submit accurate and timely forecasts, market insights, and dashboards.
- Support preparation of weekly BPRs, Monthly Reviews, and Quarterly Deep Dives.
- Provide competitive intelligence and field-level feedback for Go-To-Market strategy refinement.
- Ensure Team Performance & Capability Building.
Qualifications
Must have:
- Bachelor’s Degree in Business, Sales, Marketing, IT, or related field.
- Master’s Degree is an added advantage.
- Minimum 6–8 years’ experience in B2B sales, with at least 3 years in a team leadership capacity.
- Strong understanding of channel dynamics and regional sales operations.
- Track record of exceeding sales targets and leading high-performing teams.
Skills critical to the role:
- Strategic Selling & Commercial Acumen.
- Leadership & Team Management.
- Strong Execution Discipline.
- Data Analysis & Forecasting.
- Partner Management.
- Customer Centricity.
- Effective Communication & Stakeholder Engagement.
