- Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
- Assist in the preparation of proposals on change initiatives, SLAs, policies, and procedures, when required.
- Support the execution of the OpCo Fintech strategy in the territory to achieve business objectives, mind share, and loyalty in the region.
- Assist in conducting demand planning, forecasting product performance for the upcoming year, and implementing plans to achieve the desired targets.
- Execute territory-specific initiatives and assist in managing profitable and sustainable partnerships to ensure achievement of the fintech objectives in the region.
- Execute OpCo-specific trade promotional activities to achieve push and pull effects for financial services products and services, and implement customer and channel reward and recognition initiatives.
- Achieve Below the Line (BTL) visibility objectives across all outlet types and categories in the region through the effective execution of merchandising.
- Undertake the collection and analysis of regional marketing surveys on current and new product concepts and assist in developing recommendations for future product development within the region.
- Execute territory-specific MoMo PSB trade marketing initiatives to ensure achievement of the business objectives in the region.
- Execute specific activities for the integration of Fintech strategy within all relevant channels in the region.
- Prepare periodic reports on sales performance, profitability, and operator performance trends, and generate periodic channel assessment reports for channel performance reviews.
- Ensure a standard look and feel across all fintech retail outlet types in the territory.
- Ensure effective communication of the fintech proposition at the customer and retail layers of the distribution channel.
- Ensure effective communication of the fintech services to customers, agents, and merchants within the region.
Education:
- Degree (B.Sc. or HND) in any related discipline or its equivalent in the area of specialization
- Relevant postgraduate qualifications are an advantage.
Experience:
3–7 years of work experience, which includes
- A minimum of 2 to 3 years’ total experience in regional implementation or an allied field is required.
- Experience in fintech, banking, or mobile money is preferred.
- Experience working in a global or multinational enterprise with a good understanding of emerging markets is preferred.
