Sales and Service

Time Split: 60%

• Build and maintain strong relationships with fintech companies, digital platforms, and strategic partners.
• Understand client needs and provide tailored financial solutions to support their growth
• Together with CCM conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
• Consult customer owners/managers on financial/credit issues and general business practice/ideas.
• Determine the key messages, e.g. agreed service standards, and negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes using the most appropriate means of communicating them to customers.
• Deal with, and find resolutions for, customer complaints.
• Determine the products that are most effective in meeting customers’ needs and be able to sell these, at short notice, both reactively and proactively.
• Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
• Monitor and ensure adherence to risk service standards.

Business and Partnership Development

Time Split: 20%

• Identify and pursue opportunities to expand the bank’s footprint within the fintech and digital ecosystem.
• Collaborate with product teams and internal stakeholders to develop innovative products and services tailored to the fintech sector.
• Drive revenue growth by cross-selling the bank’s products and services, including transactional banking, FX, and lending solutions.
• Research, create and follow up on a target list for potential new business.
• Stay abreast of industry trends, regulatory changes, and competitive dynamics within the fintech and digital sectors.
• Identify priority customers using the Customer Prioritisation Guidelines to assess their present and potential contribution.
• Prepare and assess credit applications including personal input of judgmental information on Lending Advisor. Sanction applications within personal discretion.
• Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
• Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.

Staff Management

Time Split :10%

• Day-to-day coaching and co-ordination of Corporate Support staff in provision of consistent service quality and risk.

Risk & Control

Time Split :10%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards
• Understand and manage risks and risk events (incidents) relevant to the role.

Technical skills / Competencies

• Strong understanding of the fintech and digital ecosystem, including emerging trends and technologies.
• Proven track record in relationship management and business development within banking or financial services.
• Ability to relate and influence stakeholders at all levels.
• Knowledgeable in risk management issues
• Professionalism.
• Ability to work in teams.
• Product knowledge: Lending, Cash management, Treasury and Trade.
• Demonstrated ability in both written and spoken communication.
• Demonstrated ability in sales and negotiations.
• Good knowledge in credit procedures, monitoring and financial analysis

Development Competencies:

• Innovation & Change.
• Drive for results

Knowledge & Skills:

• Has a good knowledge in corporate lending especially to Multinational Corporates,
• Experience working with fintech clients, digital platforms, or technology-driven businesses is a strong advantage.
• The jobholder will be required to have a detailed knowledge of the core set of corporate products.
• Knowledgeable in Trade transactions and its associated processes.
• Proven track record in sales.
• Excellent understanding of credit and associated risks
• Analytical skills for preparing credit applications.
• Acquaintance with Windows, Excel, Power Point, Word
• A university degree or its equivalent.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)