To grow, maintain and retain a portfolio of private banking customers in line with the segment value propositions, related initiatives and activities aimed at creating value for the client and the bank.
Qualifications
Type of Qualification: First Degree (NQF7)
Field of Study: Business Commerce
Experience Required
Affluent Clients
Personal and Private Banking
- 5-7 years experience in sales, service, relationship management, credit applications and financial acumen (i.e., proven sales track record in the Financial service industry.)
- Sound knowledge of the Bank’s laid down policies and procedures as it relates to the processing of customer transactions
- The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position
- Proactively promote a relationship-based offering through a primary point of contact, which meets the client expectations by providing personalized financial solutions in line with the client value proposition.
- Prepare and submit quality credit applications for evaluation and/or approval by Credit, where required or oversees the preparation of credit applications. Conducts credit reviews as and when required
- Analyse client’s financial information and formulates solutions on how to respond to a client’s needs and requirements accordingly (e.g., a client is experiencing a cash flow problem)
- Ensure that all clients in the portfolio meet the segmentation criteria as per defined parameters.
Additional Information
Behavioural Competencies:
- Articulating Information
- Conveying Self-Confidence
- Convincing People
- Developing Expertise
- Empowering Individuals
- Establishing Rapport
- Examining Information
- Exploring Possibilities
- Impressing People
- Interacting with People
- Interpreting Data
- Making Decisions
- Producing Output
- Providing Insights
- Pursuing Goals
- Seizing Opportunities
- Taking Action
- Thinking Positively
- Understanding People
- Upholding Standards
Technical Competencies:
- Banking Process & Procedures
- Commercial Acumen
- Customer Understanding ( Consumer Banking)
- Financial Acumen
- Product Knowledge (Consumer Banking)
- Risk Identification
- Risk Reporting