Principle Accountabilities

•  Business planning and growth within government and quasi government institutions.
•  Undertake market situation analysis to identify new business opportunities.
•  Understand customers’ businesses and anticipate their requirements.
•  Match customers’ needs with HFC product capabilities through presentations and proposals.
•  Negotiate terms and conditions with customers to maximize revenue and profitability.
•  Offer need-based solutions to meet the specific investment needs of our customers and prospects.
•  Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.
•  Ensure smooth deal implementation and while maintaining high levels of service quality.
•  Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
•  Ensure the best in class in terms of quality of customer experience, sales, turnaround time and productivity standards.
•  Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.
• Operational risk controls and procedures.
•  Adhere to set guideline and processes to avoid mis-selling, misrepresentation, fraud and ensure adherence to customer data confidentiality principles.
•  Adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices.
•  Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer.
•  Tracking and monitoring of TAT and errors to ensure the minimum threshold is met.

Requirements

Key Competencies and Skills

• Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
• General knowledge in banking processes.
• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience

•  Bachelor’s degree.
•  Minimum of 5years’ experience in sales preferable within the Banking Industry.
•  Demonstrate knowledge of banking operations.
•  Problem solving and analytical skills.
•  Demonstrate integrity and ethical standards.
•  Attentive to detail.