The role involves managing the operational aspects of Custodial & Investor Services to meet the needs of domestic, regional, and global clients. Key responsibilities include ensuring seamless settlement of transactions, overseeing and planning custody operations, maintaining strong operational controls, and ensuring timely fee collections to meet annual revenue targets. The position also requires responding to ad hoc requests, preparing reports in line with regulations and SLAs, improving bank operations, and fostering relationships between Custody Operations staff and internal/external stakeholders.

• Manage Custodial & Investor Services operations platforms including Igor, INNOVA Software, Central Securities Depository (CSD) and the ATS platform.
• Ensure accurate execution of Corporate Actions including but not limited to Dividends, Coupons, Rights Issue, Proxies, Redemptions, Announcements etc.
• Timely & accurate execution of Custodial & Investor Services Instructions on a day to day basis to ensure no failed trades at all times.
• Reconcile client’s holdings with all depositories, submit respective investment reports from time to time & report all exceptions if any to your supervisor for a timely resolution.
• Accurately & timely bill Custody Clients, maintain an accurate debtors Register, accurately collect Custody fees & trading income, share the same with Manager Custodial & Investor Services on a monthly basis.
• Submit accurate tax data to Finance monthly & obtain related Tax certificates for all Deposits performed monthly.
• Timely & accurately complete all trade & clean cash settlements on a daily basis.
• Ensure timely processing of all fees including URBRA, USE, Brokerage & fees due to Sub custodians.
• Minimize escalations and interest claims and respond to queries as per SLA’s.
• Ensure accurate account opening in INNOVA, ATS, PDSG, NSE and IGOR at all times.
• Offer support in preparation of processes, procedures and product trainings.
• Promotion of risk awareness culture, and best practices to reduce operating losses, frauds and forgeries to mitigate risks arising from none settlements, errors of omission and market penalties.
• Perform any other duties that may be assigned to you from time to time

The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.

• Tracking of Revenue from Retirement Schemes & Individual Investors  in UGX (Mn) from 115.5 to 138.6M
• Support execution & Tracking of Revenue from trading Activities  growth from UGX 1.864 Bn- UGX 2.200Bn
• Maintain Custody Operational losses at Zero Shillings for the whole year
• Invoice clients by 8th day of a new month and collect fees by end of the new month.
• Prepare Monthly reports by the 5th day of the  new month
• Timely track Investment maturities & remind Clients to re-invest.
• Prepare Quarterly  Custodial reports by the 10th day of the new month
• Service index of your department/unit
• Timely complete settlement of all Custody transactions in Innova, CSD, IGOR and ATS on settlement date.
•  Query Resolution rate within 48 hrs
• Track Branch Custody Training / assessment scores for 32 Branches & Pass mark on the quiz for the team

• Bachelor’s degree in Finance, Investments, Commerce, Business Administration, Economics related field from a recognised Academic Institution;
• At least 2 Year experience in Custodial Services or Investment environment;
• A post graduate qualification in finance, Investments, Banking or any related field is an added advantage.
• Good grasp of the Bank’s policies, processes and procedures;
• Operating knowledge of Capital Markets instruments

• High ethical standards and a commitment to the values of the Bank.
• Ability to pay attention to details.
• Good communication and inter personal skills.
• Logical thinker – has a clear, focused and methodical approach to tasks given under required frequency e.g. daily, Weekly, monthly and yearly.
• Results-orientated, driven to realise business service objectives and able to execute at speed.
• Self-motivated, energetic, innovative and open to new ideas.
• Team player – approachable, receptive to ideas/feedback from others.
• Assertive – able to handle and mediate in conflict, stand by principles and put forward ideas despite opposition.
• Tough-minded, rarely upset by criticism, able to retain optimism despite setbacks.
• Highly numerate/ Data rational: Is good with numerical data, operates on facts, and enjoys assessing and measuring.
• Analytical: Identifies &analyses patterns and trends, sees the relationship between cause and effect, has an inquiring mind
• Ability to build substantive relationships and connections in professional settings.
• Operating knowledge of Capital Markets instruments.
• Customer Centric.
• Computer literate and familiarity with standard office computer applications
• Has the initiative to investigate and obtain additional information to deal with ambiguity
• Understands custody Settlement rules / standards and effectively applies in daily settlement.
• Consider all the facts, options and possible outcomes prior to making recommendations
• Ability to handle conflict situations