REQUEST FOR PROPOSAL FOR OUTSOURCED
CALL CENTRE SERVICES
Uganda Batteries Ltd invites firms to respond to the Request for Proposal for Outsourced Call Centre Services.
Uganda Batteries Ltd is guided by our vision” To be the first source for batteries in Uganda with market presence in East Africa; and our mission to offer the most reliable battery and the best customer experience at the right price and within the right time. We are now looking for outsourced call centre services to support our customer experience efforts.
The purpose of this request for proposal is to source for a competent vendor for Outsourced Call Centre services with human resource and system architecture to execute customer engagements as scheduled.
Please submit hardcopy bids/proposals at below address not later than Thursday, 16th May 2024, 12:00 pm East African Time. Separate TECHNICAL and FINANCIAL hard copy quotations should be submitted as per timeline above and clearly morked RFP, “Outsourced Call Centre Services.” Hard copy submissions must be received in sealed envelopes and delivered by hand to the address below;
Bid box
Head of Procurement
Uganda Batteries Limited
Plot 6/8 Kalitunsi Road, Bugolobi Industrial Area
Note:
1. The Opening of bids responding to this proposal document shall be carried out on Plot 6/8 Kalitunsi Road, Bugolobi Industrial Area on Friday 17th May 2024, 12:00 pm East African time.
2. The detailed bid document can be picked from the address below:
Uganda Batteries Limited
Plot 6/8 Kalitunsi Road, Bugolobi Industrial Area