The incumbent of this position is responsible to materialize the maximum number of requests and reservations. He / She will be responsible for ensuring that all relevant data is entered, reviewed and maintained in the systems in a timely and accurate manner.
Key Responsibilities:
Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
Ensure clients’ satisfaction and adherence to Kempinski service standards.
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.
Spot-check reservations made the previous day and check all VIP arrivals.
Test calls LQA / IFH results > 85%.
Follow the internal up-sell programme for Reservations department.
Perform any other duties as assigned to them by management.
Desired Skills and Qualifications:
- Degree/Diploma in any hospitality related field.
- Knowledge of Opera PMS or Fidelio V6 is imperative.
- Opera central systems knowledge.
- Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MS Excel.
- Experience in a similar role and proven track record may be considered in lieu of specialized education.
- At least three (3) years’ experience in a similar position preferably working with a 5* hotel chain.
- Detail oriented with good verbal and written communication skills.
- Ability to listen attentively and speak clearly.
