To serve as the first line of enquiry for restaurant reservations inside the hotel by providing exceptional guest service, alternatives, and other solutions to fulfil guest demands.

Key Performance Areas:

• Deliver a personalized experience with commercial success whilst representing the restaurant outlets in a professional and hospitable way.
• Welcome guests to the hotel and provide the overall experience to ensure the service offered creates an unforgettable, unique experience.
• Identify sales leads as needed and optimize revenue opportunities in all outlets.
• Achieve optimum alignment, confirm bookings for all F&B outlets, and communicate all confirmed bookings via a function sheet.
• Actively promote hotel food and beverage outlets, weekly and daily specials, and any special events.
• Manage and make reservations for all F&B outlets.
• Maintain an updated client database (ResDiary), menus, and beverage lists.
• Build and maintain relationships with tour guides and group organizers.
• Maintain the guest profile information system on both ResDiary and Opera, updating it as necessary to reflect current preferences.
• Handle reservations for special events arranged by the hotel.
• Ensure that all function sheets associated with the restaurants are accurate and produced on time.
• Ensure that all department reports are completed on time and accurately.

QUALIFICATIONS & EXPERIENCE:

• Minimum of Grade 12 plus Higher Certificate.
• Minimum 2 years’ experience in a similar role or front office experience.
• Fluency in both written and spoken English and well-versed with computer programs.
• Telemarketing experience.
• Knowledge of ResDiary and Opera.

COMPETENCIES REQUIRED:

• Strong Communication Skills.
• Team Player.
• O&L Breakthrough Behaviors.
• Attention for detail.
• Excellent customer service orientation.