Key Responsibilities

Operational Management: Oversee daily restaurant operations to ensure smooth service delivery. Develop and implement strategies to optimize workflow, manage staffing levels, and maintain a clean, safe, and inviting environment for guests.
• Team Leadership: Lead, train, and motivate a diverse team of front-of-house and back-of-house staff. Conduct regular performance evaluations, provide constructive feedback, and implement continuous training initiatives to ensure high standards of service.
• Customer Service Excellence: Ensure that every guest receives prompt, courteous, and personalized service. Address customer complaints promptly and effectively, and continuously strive to enhance the overall guest experience.
• Financial Management: Manage budgets, monitor labor and operational costs, and drive revenue through effective upselling, promotions, and cost control measures. Prepare and analyze daily, weekly, and monthly performance reports.
• Quality and Compliance: Maintain rigorous standards for food safety, hygiene, and regulatory compliance. Collaborate with suppliers and internal teams to ensure quality control and efficient inventory management.
• Strategic Planning and Innovation: Contribute to long-term strategic planning by identifying market trends, optimizing operations, and implementing innovative solutions to drive growth and profitability.

Qualifications and Requirements

Educational Background:

A degree or diploma in Hospitality Management, Business Administration, or a related field is highly desirable.

Experience:

Minimum of 5 years in restaurant management, preferably within a high-volume or multi-concept environment.

Skills and Competencies

o Proven leadership and team management skills
o Excellent customer service and communication skills
o Strong financial acumen with experience in budget management and cost control
o Ability to analyze performance data and implement process improvements
o In-depth knowledge of food safety regulations and industry standards

Personal Attributes:

o Results-driven and proactive
o Adaptable, with a strong problem-solving orientation
o Passionate about delivering excellence and creating memorable dining experiences

Benefits:

• Competitive salary package with performance-based incentives
• Opportunities for professional development and career advancement
• A dynamic, supportive, and innovative work environment