The Direct Sales Agents are responsible for finding prospective customers and closing
the sales.
Key Responsibilities:
• Lead Generation – Proactively identify and prospect potential Retail customers through
various channels, including cold calling, networking, referrals, online marketing, and
community engagement.
• Sales – Present the Retail products, clearly articulating its features, benefits, and
terms. Effectively address customer inquiries, overcome objections, and close deals.
• Cross Selling: Thorough knowledge of the Bank products and services in order to
cross sell the same and leverage on other products and services that customers are
availing.
• Customer Relationship Management – Cultivate and maintain strong customer
relationships to ensure satisfaction, encourage repeat business, and generate referrals.
• Product Knowledge – Maintain expert-level knowledge of the Retail product, including
interest rates, loan terms, eligibility criteria, and required documentation.
• Sales Targets – Consistently meet or exceed monthly and quarterly sales targets
established by Indo Zambia Bank.
• Reporting – Maintain accurate records of sales activities, customer interactions, and
deal progress. Provide regular reports to the Retail Manager.
Job Purpose
The Direct Sales Agents are responsible for finding prospective customers and closing
the sales