Key Responsibilities
- Clean assigned guest rooms according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
- Keep informed of hotel product and service knowledge in order to answer guest questions.
- Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
- Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
- Verify the physical status of room and updates Order Taker of any discrepancies found.
- Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
- Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
- Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair.
- Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
- Keep informed of hotel products and services knowledge in order to answer guest questions.
Skills, Knowledge & Expertise
- High School or Vocational School Certificate
- 2 years experience in Housekeeping preferably in a five star hotel
- Ability to pay attention to details
- Excellent oral and written skill
- Flexibility in terms of scheduling
- Physical ability to clean 15 rooms per day according to standards
- Physical ability to push and pull the room attendant cart
- Ability to work with little or no supervision while meeting high-performance standards
- Ability to follow instructions
