Key Responsibilities
- Develop and maintain strong relationships with existing and potential customers.
- Maintain and grow the existing SAHL customers through enhanced Relationship
- Achieve the set targets in terms of numbers and values for both Liabilities and Assets
- Provide expert advice to customers on banking products, services, and principles to help them make informed financial decisions.
- Monitor and Manage SAHL customer complaints, constantly review service delivery standards and position staff in a way, which ensures maintenance of the highest service standards.
- Ensure Portfolio At Risk (PAR) for the branch SAHL facilities is below 5%
- Ensure timely and accurate collection of information & data necessary for processing of customer’s loan applications and account opening documents within SLAs.
- Participate in SAHL Banking product campaigns and provide leadership for sales team in cross selling SAHL products
The Person
For the above position, the successful applicant should have the following:
- University Degree from a recognized institution.
- Professional Qualifications/certification in Sharia /Islamic Banking is an added advantage
- At least 4 years’ General Banking experience of which one must have:
- At least 2 years’ knowledge of sharia Banking
- At least 2 years’ experience in Sales.
- At least 2 years’ experience in Customer Service/Relationship Management.
- Possess sound knowledge of bank products and ability to offer product solutions to business clients.
- Excellent communication and presentation skills.
