Responsibilities
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
- Support in the monitoring and review of performance and behaviors of dealers to identify and resolve non-compliance with the organization’s policies and OEM standards
- During sales interactions, look for opportunities to bridge customer needs to additional products/services offered by the organization.
- Extract and combine data to generate standard reports.
- Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
- Sell simple products and services directly to customers while following standard protocols. May also or alternatively involve providing back-office support to a sales team.
- Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
- Develop own capabilities by participating in assessment & development planning activities include formal and informal training & coaching; gain or maintain external relevant professional accreditation to improve performance & fulfill personal potential.
Education
Bachelor Degree in Relevant field of study preferred
Required Qualifications & Skills
Minimum Experience:
- 3+ years of Automotive sales experience
- Proven experience in the field of automotive customer relations and marketing
Job-Specific Skills:
- Excellent customer service and sales skills.
- Initiates Compelling Sales Conversations
- Understands Buying Influencer Needs
- Action Planning
- Works without supervision and provides technical guidance when required to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.
- Works without supervision and provides technical guidance when required to articulate the customer needs in the customer’s business language and business context.
- Strong verbal and written communicator.
- Excellent phone and presentation skills.
- Proficiency in Microsoft Office
- Knowledge of SAP is an additional advantage.
