KEY PURPOSE:
The purpose of this program is to equip learners with the skills to understand and acquaint themselves with the underlying principles of how to grow volume, facilitate the order taking process & implement, execute & monitor merchandising standards for direct and indirect customers within a designated geographical area. Learners will complete the National Certificate.

Responsibilities:

• Assist the sales team in executing sales strategies and achieving monthly sales targets.
• Learn techniques for building long-term relationships with retail partners, distributors, and clients, focusing on brand loyalty and customer satisfaction.
• Learn and follow CCBSA standards for sales ethics, brand representation, and customer engagement.
• Assist the sales team in the day-to-day operations, including order processing, inventory management, and customer inquiries.
• Conduct market research to understand consumer preferences and trends.
• Provide regular updates on sales activities, customer feedback, and market trends to the sales manager and team leads.
• Support the team in developing promotional campaigns and merchandising strategies.
• Participate in customer meetings, presentations, and discussions to promote CCBSA products.
• Maintain accurate records of sales activities and report on outcomes.
• Learn about and uphold CCBSA standards of customer service and brand representation.
• Engage in ongoing training and development opportunities to enhance sales skills and product knowledge.

Accountabilities

If the incumbent in this role is successful at the job, they will be accountable for the following:

• Build and maintain positive relationships with customers, ensuring satisfaction and addressing any concerns in a timely manner.
• Actively engage in training sessions and development programs to enhance sales skills and knowledge of CCBSA products and policies.