Workatele

Sales Relationship Officer at KCB Bank, Kampala, Uganda

KCB Bank

Sales Relationship Officer at KCB Bank, Kampala, Uganda

KCB Bank

Full time Job

Date Posted: June 26, 2025

Application deadline:

Expired on: July 3, 2025 5:00pm

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Job description

KEY RESPONSIBILITIES

  • Source and Manage client relationships and accounts to minimize attrition.
  • Sourcing for new personal banking business opportunities in coordination with the sales team and other units.
  • Adherence to KYC and AML policies and procedures.
  • Cross sell bank products including assets, liability and electronic banking products
  • Sales calls and market intelligence gathering
  • Receive and escalate both verbal and written customer complaints.
  • Any other duties that may be allocated from time to time.
  • Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.

KNOWLEDGE, EXPERIENCE AND PERSONAL COMPETENCIES

  • A degree (Business and/or Finance related)
  • 6-12 months experience sales as an added advantage
  • Good understanding of banking products, policies and procedures.
  • Sound knowledge of the KCB bank products and processes such as account opening and documentation.
  • Credit knowledge including understanding and interpretation of financial statements.
  • Understanding of behavior and application scoring systems and how to use relevant scoring software.
  • Understanding risk management principles, credit scoring principles and procedures.
  • Understanding of competitors and their products and services
  • Attend relevant courses and e-learning sessions.
  • Good understanding of existing customer profiles.
  • The candidate should possess the following interpersonal competencies: • Organized, proactive, Innovative, reliable, empathetic, persuasive, good team player, decisive, result oriented, energetic, active, with integrity and culturally sensitive.

Application deadline:

Expired on: July 3, 2025

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