DUTIES AND RESPONSIBILITIES
Duties and responsibilities that are naturally associated with the position, including but not limited to:
• Drive B2B sales by calling and visiting potential customers to present, promote and sell products/services of the company.
• Use database, CRM and other software to maintain an accurate record of all sales, scheduled customer appointments, and customer demands, needs and preferences.
• Meet monthly sales targets effectively.
• Establish, develop and maintain positive business and customer relationships.
• Fill management gaps by building, training, mentoring and managing individuals and teams in sales and account management and evaluating performance based on agreed KPIs.
• Ensure the highest quality of work at all stages of the value chain within the sales business team of SPENN Zambia.
• Possess strong knowledge of SPENN Zambia and Kazang products and services to identify customer needs
• Budgeting and forecast for the sales business team of SPENN Zambia.
• Set and meet targets based on the company’s KPIs.
• Work together with management to set and Implement effective sales strategies.
• Measure, monitor and improve key processes within the business sales team of SPENN Zambia to create sustainable growth.
• Screening, recruiting and training of (new) sales employees.
• Keep abreast and report on products, market conditions, competitive activities, advertising, and promotional trends.
• Informing management of possible product improvements and changes to ensure that company products meet current market needs.
• Perform any other Sales & Marketing related activities depending on company needs.
• Attend training to stay up to date with the specifications of new products and services.
• Continuously improve through feedback

GOALS
The immediate goals are:
• Increase the number of SPENN Business sales in Zambia
• Increase monthly recurring revenue of SPENN Business clients in Zambia
• Build and maintain a high-performing sales team

QUALIFICATIONS AND SKILLS
In all areas of responsibility we ask you to apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality. Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
Furthermore:
• Previous management experience in customer service/sales environment preferred.
• Familiarity with BRM and CRM practices (HubSpot)
• Familiarity with reporting
• Excellent time management and multitasking skills.
• Understanding of sales dynamics and processes.
• Motivated and target driven
• Excellent selling, negotiation and communication skills
• Ability to work under pressure and prioritize tasks.
• Excellent problem-solving and networking skills.
• Knowledge of MS Office and Google Suite
• Fluent in English (speaking and writing)